After trying Tweetdeck, I’m sticking with Hootsuite

June 28, 2011 · 12 comments

I’ve long been a Hootsuite advocate, teaching clients and colleagues how the tool can help you use Twitter effectively and save time.

But two weeks ago Hootsuite made a change that has its community up in arms. The company added a publisher function that allows teams of users to better coordinate. Great feature. Except that when Hootsuite implemented it, they deleted the Pending Tweets column on the main dashboard, causing an inconvenience for users like me. Because I schedule tweets in bulk for clients every morning, I need to be able to easily see pending tweets without clicking over to another page.

That, and Hootsuite’s occasionally slow. It usually works great, but I tend to remember the mornings when it takes forever to process, because those are the days when I scramble to get to my day job on time.

So I decided to try Tweetdeck. I downloaded it both on my work computer and at home, and went about making it look the way I like. But after just two days, I’m going back to Hootsuite — and hoping they re-implement the Pending Tweets column. Pretty please? UPDATE: The Pending Tweets column is back! Score for Hootsuite!

Here’s the deal-breaker for Tweetdeck: It doesn’t offer tabs for different accounts. Which is fine if you’re just using the tool for your own personal Twitter handle. But if you have a handle for yourself and for work — and clients on top of that — one screen with a zillion columns doesn’t cut it. I need tabs for organization. They make it easier to see what I want to see, and help me avoid tweeting from my work account when I’m trying to tweet from @alexisgrant — which, of course, can be a career-ruining mistake.

Then there’s the runner-up deal-breaker: I can’t access Tweetdeck from anywhere. What if I’m at my sister’s place, watching the softball NCAA championships, and I get an email from a client that requires me to make a change to tweet I scheduled earlier that day? With Hootsuite, I just jump onto my sister’s computer, pull up the site and log in, and make the change. No can do with Tweetdeck, because it’s not Web-based. You have to install it first.

That means I’m sticking with Hootsuite.

Which do you use: Hootsuite or Tweetdeck? What are your favorite features? What features do you wish it had?

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{ 11 comments… read them below or add one }

Heather Sunseri June 28, 2011 at 7:57 am

I currently use Tweetdeck, but this post has me thinking seriously about looking into Hootsuite. The one issue I always have with Tweetdeck is the fact that it has to be installed on each computer. Also, if I make changes to my columns, the changes are only fully saved on that particular computer. I still have to tweek the other computers/iphone app I use tweetdeck on.

Does Hootsuite have an iphone app? I bet they do. That’s one of the features I use with Tweetdeck that I don’t know if I’d like to give up.

Thanks for the info, Alexis.
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Alexis Grant June 28, 2011 at 8:45 am

Hootsuite must have an iPhone app — I’m an Android girl, so I’m more familiar with their Android app. I use it daily! Never had a problem.

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Andrea June 28, 2011 at 8:33 am

I briefly flirted with both of those. But now, I just use Twitter.

Once, someone asked me, “What Twitter program do you use?” I said, “Twitter.”
The person was incredulous. “What? Like…what?” I go, “Yeah, Twitter dot com.” Ha!

But I don’t manage multiple accounts.

Also, in tech terms, Tweetdeck is installed on your local client, whereas Hootsuite is in the cloud. :)

…What is cloud computing?
http://www.seattlepi.com/default/article/Will-cloud-computing-transform-IT-1282570.php
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Jennifer July 6, 2011 at 6:21 am

Andrea, I thought I was the last person on earth who just uses Twitter. I put HootSuite on my iPhone – so yes, Heather, they have an iPhone app – but at the thought of creating yet another account for something I foundered. I still just use… Twitter.
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Andrea June 28, 2011 at 8:41 am

To clarify: Your post on Tweetdeck versus Hootsuite is emblematic of the cloud computing debate in the tech world!

In the end, you are giving up reliability and speed for universal access.
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John Soares June 28, 2011 at 12:01 pm

I haven’t used Tweetdeck, but so far I’m quite happy with Hootsuite. I have a desktop computer at home and a laptop I use for my frequent travel, so I appreciate having my Twitter management online.
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eemusings June 28, 2011 at 2:19 pm

Hootsuite, mainly for the web-based thing.
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Mike June 28, 2011 at 3:32 pm

I use both HootSuite and Tweetdeck (particularly, the ChromeDeck version). There’s lots to love about HootSuite, but ChromeDeck’s combined columns and real-time streaming are tremendous features.

My version of this post is here:

http://www.the-newsroom.com/2011/05/hootdeck-would-be-perfect-social-media.html
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Michelle Cusolito August 27, 2012 at 1:38 pm

I remembered this post and came looking for it. These comments are more than a year old….how do you feel now? Do you still use Hootsuite? I’m looking to choose one or the other.
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Alexis Grant August 28, 2012 at 10:18 pm

Yes — I still love Hootsuite. And they’ve added a bunch of features since then, too.

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Michelle Cusolito September 5, 2012 at 12:23 pm

Thanks, Lexi. I’m going to sign up right now! I need to organize my social media life!
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